After being on hold for 30 minutes the person informed us that they "had no driver available" and we should "take a taxi". Satisfaction results are made available to all employees. They do not have their act together except when it comes to taking your money.
It requires more than just writing a few questions, designing a questionnaire, calling or emailing some customers, and then tallying the results. This same driver just came to my house and helped drop off my kids backpack that we forgot in his van yesterday.
Surveying these decisions leads to measures of customer loyalty. This company is horrible. The dispatcher got angry, and told me she was giving me a refund, and I could call Super Shuttle, and she transferred me to Super Shuttles extension.
Customer satisfaction is incorporated into the strategic focus of the company via the mission statement. Add to that the fact that i had to lug a carseat simply because non of their cars carry that not the basic van or even the suv that i took to the airport! How unprofessional, inconsiderate, and irresponsible of SuperShuttle and ExecuCar!
The claim that it costs five to eight times as much to get new customers than to hold on to old ones is key to understanding the drive toward benchmarking and tracking customer satisfaction. This was at 6: Wow, so I have to wait almost 2 hours for a ride I schedule more than 1 month in advance!
There is a connection between customer satisfaction measurement and bottom-line results. The first driver showed up barely on time, took a long route to the freeway, Customer satisfaction analysis on supershuttle taxi slowly on the freeway then when he realized we were going to be late for our flight got off freeway by LAX and drove crazy fast and down alleys!!
So disappointed since I booked them thru the Super Shuttle website so figured they could be trusted If you want a service where the driver over sleeps and almost causes you to almost miss an early morning flight then go ahead and hire them.
Thank you so much for everything. And they watch aging accounts receivable reports, recognizing that unhappy customers pay as late as possible — if at all.
A big fat 0 stars! Another instance, The dispatch put us on a hold forever and when they did pick up we were told they driver was 45 minutes out. I had to keep calling Execucar to make sure the driver got paid.
Before an appropriate customer satisfaction surveying program can be designed, the following basic questions must be clearly answered: My flight was delayed 3h and when I called dispatch to send me a driver as told in the email, the person said my driver waited for me and is now home so I should find other means of transportation.
FYI the cab I took was the same price as what they charged me so you might as well just catch a cab. Customers are informed about changes brought about as the direct result of listening to their needs. I waiting and re-called and after 45 minutes, they advised me a driver was on the way but coming from Torrance and the wait might be another 30 minutes or more.
On the day I was supposed to be taken to the airport, I looked at the car being sent via the app, and it was a Cadillac CTS, instead of a minivan, that was supposed to be sent.
I have never been more frustrated and disappointed in a transportation company in my life. How will the information we gather be used? The driver was almost a deaf, mute. I flew in from Australia and had no US phone available.
Stakeholder compensation is tied directly to the customer satisfaction surveying program. I finally had a reply on the email 2 days after which was an hour after my scheduled pickup After calling dispatch, I was told that my driver "had had a flat tire," but I could take a private Supershuttle van.
The most basic objectives that should be met by any customer surveying program include the following: Both drivers did not show up for pick up from home and pick up from LAX. The return trip was so much worse! On the return, we arrived to LAX after a 13 hour flight and called the number we were given so the driver could pick us up.
Melbourne Taxi Service provides prearranged and on demand taxi service to and from Melbourne Shores.This company is extremely unprofessional, rude, and couldn't care less about customer satisfaction. My rating is 0 stars, but I had to choose 1, by default. SuperShuttle and ExecuCar are highly unprofessional, unreliable, incompetent, and a complete scam.
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The Relationship between Customer Satisfaction and Service Quality: a study of three Service sectors in Umeå. What about the relationship between customer satisfaction and service quality dimensions; the relationship between service quality and EMPIRICAL FINDINGS AND ANALYSIS .
35 UMEA UNIVERSITY. Data Analysis Sample Size TLAC ATTACHMENT ISC: RESTRICTED Overall, taxi users express strong satisfaction ratings for their various experiences during TLAC – - Satisfaction with Taxi Services - Prepared by Leger for The City of Calgary. Summary of Survey Results.
customer satisfaction (Cavana and Corbett, ). Furthermore, reliability, travel time and comfort are considered to have a great impact on customer satisfaction in. In taxi service industry, like any other industry, the consumer is always at the centre of all managerial processes forming a focal point around which the business revolves.
When you call to book a reservation for a taxi, you’ll find our dedication to quality service and commitment to customer satisfaction immediately evident.
You’ll also find our vehicles to be clean and well maintained.Download